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a. Cancellation of courses:
Before arrival: if you want to cancel your booking before starting your course or before arrival in Ireland you must give notice in writing. We will refund all fees minus the Course Deposit: €200.
Before arrival when a student is refused a visa: if you want to cancel your booking before arrival in the country, you must send us a copy of your visa refusal letter issued by the Embassy/Consulate. All programme fees will be refunded less an administration charge of €100.
After arrival: if you cancel or curtail your course after arrival in the country there is no refund in any circumstances:
b. Cancellation of courses made at a distance: for course bookings made ‘at distance’ (eg via our website, telephone, email), you have the right to cancel, with a full refund of monies paid, without giving a reason, within 14 days (the Cancellation Period) of our confirmation. Cancellation must be made in writing by post or email within the Cancellation Period. We will not start providing services to you during the Cancellation Period unless you request us to do so in writing. We will refund fees paid within 14 days of the date of your cancellation request. In the event that you have confirmed in writing that you wish us to start providing services within the Cancellation Period, we will deduct from the refund, a reasonable sum for the services provided, based on the proportion of the course undertaken.
c. Cancellation of accommodation:
Before arrival: if you want to cancel your accommodation before arrival in Ireland you must give notice in writing. We will refund all fees minus the Accommodation Deposit of €300. If the accommodation fees for the notice period exceed that amount you will be charged €300 plus the difference. This also applies to students whose accommodation has been confirmed by the school and have had their visa granted.
Before arrival when a student is refused a visa: if you want to cancel your booking before arrival in the country, you must send us a copy of your visa refusal letter issued by the Embassy/Consulate. All accommodation fees will be refunded less an administration charge of €100, provided notice to cancel accommodation is given. See notice period (below) to cancel accommodation.
After arrival: if you cancel or curtail your accommodation after arrival in Ireland, you will be charged a cancellation fee of €70. The notice period required varies according to your accommodation type. See Notice Period to cancel accommodation below. There is no refund for this period.
Notice period to cancel accommodation:
d. In case of non-arrival on booked dates, when the school has not received notice of cancellation in advance, there will be no refund or credit of course or accommodation fees.
e. Course and accommodation refunds may take up to 45 days to process. Refunds cannot be processed until the school has been paid in full for all services booked. Refunds will only be made to the person or organisation that paid in the first instance.
Frances King School of English is not liable in the event of the school being unable to supply services to which it is contractually bound resulting from causes outside the school’s control, such as, but not limited to, natural disasters, labour disputes, government action, pandemics and the like. Refunds will not be made in such circumstances.