School & Welfare


At Frances King, we believe that our students’ safety, health, and happiness are very important. All of our staff are aware of the most important issues and receive safeguarding training. Many also get specialist training in areas such as first aid, advanced safeguarding, fire safety, welfare and crisis management.

If you have any problems in London, please come and talk to our friendly Student Services Team, led by Kelly Harding, as they can give you help and advice on many issues such as:

  • Medical problems and finding a doctor or dentist
  • Personal or emotional issues such as feeling stressed, lonely or homesick
  • Advice on finding private accommodation
  • What to do if you lose your possessions or documents

You can speak to them:

Welcome Pack

When you arrive you will receive a Welcome Pack containing lots of useful information including our Study Guide, to help you be a better student.

Student Handbook

Our Student Handbook contains lots of information to help you make the most of your stay in London and Dublin and to help ensure your enjoyment and safety. The Student Handbook includes:

  • Information about key staff members
  • School Services for students
  • What to do if you have a problem or complaint
  • Rules and information
  • Health matters – where to find accident and emergency services
  • The law and legal matters
  • Personal safety
  • Visas, work permits, immigration matters
  • Life in London/Dublin including details of Public transport
  • Things to do in London/Dublin
  • Useful websites and apps
  • Frances King Charter

For our Student Handbook click here.


The school has policies and staff training in place to foster the welfare of vulnerable adults and students under the age of 18.

See our  Safeguarding Guide here.

Students Under the Age of 18 on Adult Courses

When we accept students under the age of 18 on adult courses we give them special attention. They are introduced to the Welfare Team in the first week, have an extra information pack – including a Handbook for under 18s and in summer a dedicated Activity Programme just for under 18s.

For our Handbook for Under 18s in London  click here.

Special Learning Needs

Please consult us in advance if you have special learning needs. We can sometimes help students with difficulties with their sight or their hearing, but our courses are not suitable for those who are the completely blind or the very deaf. Please tell us in advance if you are dyslexic. If you are planning to take an examination we may be able to make special arrangements.

Mental Health Issues

We are unable to accept those with significant mental health problems and if in doubt please consult us before enrolling yourself or others with any history of mental health problems so that we can advise.

Physical Disability

Due to the age and traditional design of our schools we are not accessible for wheelchair users or those who have difficulties using stairs.

Advice on Finding Your Own Accommodation in London